FAQ
1. OVERVIEW & SELECTION
WHAT DOES THE CATEGORY JEWELRY INCLUDE?
The category Jewelry features both timeless classics and contemporary designs from various Niessing collections. It includes rings, pendants, bracelets, earrings, and other fine jewelry pieces. The focus is on clean lines, authentic materials, and precise craftsmanship in the Niessing manufactory.
WHICH MATERIALS AND COLORS ARE MOST COMMON?
Depending on the collection, Niessing jewelry is crafted from 18k gold (AU750) or Platinum 950. For a AU750 version, you can choose from the characteristic Niessing Gold Colors, including Ivory, Spring Green, Classic Yellow, Warm Yellow, Fine Rose, Classic Red, Rosewood, Sand Gray, Fine Gray, as well as the distinctive color worlds Aura, Iris, Solaris, and Supla Grenadine, depending on the model. These colors can be perfectly matched to your personal color type, giving the jewelry a unique, individual expressiveness. Depending on the collection, materials such as enamel can be used as design elements, adding a special variety and character to the pieces. Niessing primarily uses natural diamonds in various color shades as gemstones.
HOW DO I FIND THE RIGHT SIZE?
A sizing guide is available for rings, necklaces, and bracelets to help determine the correct fit. For earrings and brooches, the focus is generally less on a numerical size and more on the requested proportions and visual effect when worn.
CAN I PERSONALIZE JEWELRY?
Yes. Many jewelry pieces can be customized depending on the collection. Customization options include the choice of material, Niessing Colors, length, texture, or pendant elements. Selected designs can also be engraved. The range of customization options varies by model.
HOW SUSTAINABLE ARE THE MATERIALS AND DIAMONDS?
Niessing uses precious metals sourced from the secondary recycling cycle, sourcing them through certified refineries in Germany and Switzerland. Diamonds are sourced in accordance with international standards, including the Kimberley Process. Every diamond is additionally inspected in Niessing’s own diamond laboratory. Niessing only uses natural diamonds.
HOW DO I CARE FOR MY JEWELRY?
For regular cleaning, simply use warm water, mild soap, and a soft cloth or soft brush. Depending on its condition, jewelry can be professionally inspected, refinished, or fully refurbished. For repairs, each piece is individually assessed and accompanied by a personalized service recommendation and quotation.
WHICH WARRANTY APPLIES?
Niessing offers an international two-year warranty from the date of purchase. Work carried out by unauthorized third parties may affect warranty and future service coverage.
HOW DO SHIPPING, RETURNS, AND CONSULTATIONS WORK?
Custom-made jewelry pieces typically have a delivery time of approximately two to four weeks, while selected collections may be available sooner. Online purchases are generally covered by a 14-day right of withdrawal. Custom-made, personalized, or engraved jewelry is excluded. To ensure the best possible selection, we recommend a personal consultation at a Niessing Store or authorized retail partner.
2. MATERIALS, DESIGN & CUSTOMIZATION
WHICH MATERIALS ARE USED?
Niessing jewelry is crafted from Platinum 950 and 18k gold (AU750) in the signature Niessing Colors. Depending on the design, the color spectrum ranges from classic gold tones to contemporary color concepts, giving each piece a distinctive and individual character.
WHAT ARE NIESSING COLORS?
Niessing Colors represent a unique color concept developed in the Niessing manufactory in Vreden, Germany. They offer exceptional creative freedom, ranging from subtle and natural tones to expressive and sophisticated color compositions.
CAN JEWELRY BE CUSTOMIZED?
Yes. Depending on the collection, customization options may include material and color selection, lengths, surface structures, and specific design elements. The scope of customization varies according to the design of each piece.
WHICH ADDITIONAL MATERIALS ARE USED?
In addition to precious metals, certain collections incorporate materials such as enamel. These elements complement the design and create distinctive contrasts and unique combinations.
HOW MUCH DOES HIGH QUALITY NIESSING JEWELRY COST?
The price of a Niessing jewelry piece depends on materials, design, level of craftsmanship, and, where applicable, any diamonds or special design elements incorporated into the piece. Every item is individually crafted in the manufactory, making its value a reflection of material quality, artisanal expertise, and design precision.
IS NIESSING JEWELRY SUITABLE FOR EVERYDAY WEAR?
Yes. Niessing jewelry is designed for everyday wear. The use of premium materials such as 18k gold and Platinum 950, combined with meticulous craftsmanship, results in jewelry that offers both durability and exceptional comfort. At the same time, it’s important to note that rings and other jewelry should be removed before performing activities that could exert strong forces on them.
WHAT MAKES NIESSING JEWELRY DESIGN UNIQUE?
Niessing jewelry follows a clear and reduced design language based on Bauhaus principles. Sensual minimalism is a hallmark of the brand. Light, material, and proportion take center stage, while decorative elements are deliberately reduced. This results in timeless jewelry with architectural clarity and highly recognizable character.
WHERE IS NIESSING JEWELRY MADE?
Niessing jewelry is manufactured exclusively in the company’s own manufactory in Vreden, North Rhine-Westphalia, Germany. Every piece is created with meticulous craftsmanship—from material processing and design development to final quality control.
3. CARE, SERVICE & WARRANTY
HOW DO I PROPERLY CARE FOR MY JEWELRY?
For regular care, we recommend using warm water, mild soap, and a soft cloth or soft brush. This helps protect the surface and maintain the jewelry’s original brilliance over time.
HOW OFTEN SHOULD JEWELRY BE INSPECTED?
For jewelry worn regularly, occasional professional inspections are recommended to check materials, clasps, settings, and potential signs of wear before they become significant.
CAN JEWELRY BE REFINISHED?
Yes, Niessing jewelry can be professionally refinished depending on its condition. Surfaces can be cleaned, polished, or retextured to restore the piece’s original appearance and character.
HOW DOES THE REPAIR SERVICE WORK?
In the event of damage, the jewelry is sent to the Niessing manufactory via a Niessing Store or authorized partner for assessment. Following inspection, an individual advisory service and repair quotation are provided.
WHICH WARRANTY IS PROVIDED?
Niessing offers an international two-year warranty from the date of purchase. Repairs or modifications carried out by unauthorized third parties may affect warranty and service eligibility.
4. ORDERING, DELIVERY & CONSULTATION
HOW DO SHIPPING, RETURNS, AND CONSULTATIONS WORK?
Custom-made jewelry is generally produced within two to four weeks, while selected collections may be available sooner. Online purchases are covered by a 14-day right of withdrawal; however, custom-made or personalized jewelry is excluded. Personal consultations at Niessing Stores or authorized retail partners are recommended to ensure the ideal choice of material, size, and design.
DO YOU OFFER INTERNATIONAL SHIPPING AND SERVICE ABROAD?
Yes. Niessing ships internationally. Orders placed through the online store are available within Europe. For destinations outside Europe, the Niessing Concierge team is available to assist. Services such as cleaning, repairs, and refinishing are available worldwide through Niessing Stores and authorized partners.
CAN I PURCHASE JEWELRY ONLINE?
Selected jewelry pieces can be ordered online. However, due to the wide variety of designs, materials, and customization options, a personal consultation is recommended, particularly when selecting sizes, material combinations, or bespoke customizations.
ARE PERSONAL CONSULTATIONS AVAILABLE?
Yes. Personal consultations are available at all Niessing Stores and authorized retail partners worldwide.
IS GIFT PACKAGING AVAILABLE?
Yes. Niessing jewelry is presented in a premium jewelry box designed to suit the special nature of the occasion.
WHICH PAYMENT METHODS ARE AVAILABLE?
Available payment methods vary by country and sales channel. You can find all the relevant information in the online store or during a personal consultation.
